SERVICE + LEGAL
THE FINE PRINT.
Everything the footer links to, on one page. Bracketed values are placeholders to replace before a live launch.
SHIPPING & RETURNS
Dispatch
In-stock items leave within 1–2 business days of payment. Jeju and remote-island surcharges and the free-shipping threshold are shown at checkout.
Returns
Accepted within 7 days of delivery when the item is unused with its packaging and tags. Defects and mis-shipments follow the applicable consumer law rather than this window, and the return-collection fee is stated before you send it back.
Size exchange
Stock reservation and round-trip shipping cost are displayed before the exchange request is submitted.
SIZE HELP
Shoes
Sizes are printed in mm of foot length, not brand size. Standard and wide are separate lasts, not the same shell in two labels.
Vests and shells
Fit is torso-based, not chest-based. Measure from the C7 vertebra to the top of the hip bone and compare with the size table on each product page.
If it is wrong
One free size exchange per order within the return window.
CONTACT
Customer care
Weekdays 10:00–17:00 KST. Closed weekends and public holidays.
Field store
Seongsu, Seoul. TUE–SUN 12:00–20:00, with a treadmill and a trail-tread test bay.
hello@gritline.example — we reply within one business day.
TERMS
Scope
These terms cover the sale of footwear, apparel, equipment, and crew sessions on this site. This is a fictional brand concept published as a design template; no real transaction takes place.
Electrical and battery items
Certification number, rating, battery type, manufacturer or importer, and after-sales contact are shown on the product page where they apply.
Changes
Material changes are posted here before they take effect.
CREW SESSIONS
Capacity and cancellation
Each session posts its capacity and a cancellation deadline. Cancel up to 24 hours before the start for a full refund.
Weather
Rain, fine-dust advisories, and wildfire access control can change or cancel a session. Changes are notified by SMS with a refund or a transfer to the next date.
Safety
Sessions are self-responsible group runs. A pace leader sets the route and the turnaround, and a required kit list is posted with every trail session.
PRIVACY
What we collect
Order name, contact, and delivery address; size-profile answers used to recommend a fit; crew session registrations; payment status received from the payment provider.
Retention
Order records are kept for the period required by commercial and consumer law, then deleted.
Your choices
View, correct, or delete your profile from My GRITLINE, or ask us by email.
BUSINESS INFO
Registered details
Company [ ] · Representative [ ] · Address [ ] · Business registration [ ] · Mail-order sales registration [ ] · Customer care [ ] · Email [ ] · Hosting provider [ ].
Note
Replace every bracketed value and obtain legal review before publishing this template as a live store.
CONSUMER DISPUTE
Resolution
We try to resolve a complaint directly first. If that fails, the matter follows the applicable consumer dispute resolution standards and the relevant authority.
Record
Keep the order number — it is the fastest way for us to find the shipment and the return record.