HELP & LEGAL
Shipping, terms
and privacy
Everything the footer links to, on one page. Bracketed values are
placeholders to replace before a live launch.
SHIPPING & RETURNS
Dispatch
Roasted coffee is produced on the roast date you choose and normally leaves us within 1–2 business days of that roast. In-stock equipment leaves within 1–2 business days of payment.
Shipping fee
Standard shipping [amount]. Additional fee for Jeju and remote islands [amount]. Free over KRW 50,000.
Exchanges and returns
Requests are accepted within 7 days of delivery. Defective or mis-shipped items follow the applicable consumer law rather than this window.
Limits
Equipment that has been opened or used so that its value is reduced, and coffee ground to your request, may be excluded. Any limit is stated before you order and does not remove rights granted by law.
FAQ
When do you roast?
Roasting runs on Monday and Thursday. Orders placed after the cut-off move to the next roast date, shown on the product page before you add to bag.
Which grind should I choose?
Whole bean keeps freshness longest. Otherwise pick the grind that matches your brewer — the finder on this site takes about a minute.
Can I pause a subscription?
Yes. Skip, pause, or cancel from My TONE any time before the change deadline shown for your next roast.
CONTACT
Customer care
Weekdays 10:00–17:00 (lunch 12:00–13:00). Closed on weekends and public holidays.
Roastery visits
Seongsu, Seoul. TUE–SAT 11:00–18:00. Cupping sessions are by reservation.
hello@tone.example — we reply within one business day.
TERMS
Scope
These terms cover the sale of coffee, equipment, and subscriptions on this site. This is a fictional brand concept published as a design template; no real transaction takes place.
Subscription billing
The next billing date, amount, contents, and change deadline are shown before payment and again in My TONE.
Changes
Material changes are announced on this page before they take effect.
PRIVACY
What we collect
Order name, contact, and delivery address; taste-finder answers used to suggest a roast; payment status received from the payment provider.
Retention
Order records are kept for the period required by commercial and consumer law, then deleted.
Your choices
You can view, correct, or delete your profile from My TONE, or ask us by email.
BUSINESS INFORMATION
Registered details
Company [ ] · Representative [ ] · Address [ ] · Business registration number [ ] · Mail-order sales registration [ ] · Customer care [ ] · Email [ ] · Hosting provider [ ].
Note
Replace every bracketed value and obtain legal review before publishing this template as a live store.
CONSUMER DISPUTE
Resolution
We first try to resolve a complaint directly. If that fails, the matter follows the applicable consumer dispute resolution standards and the relevant authority.
Record
Keep your order number — it is the fastest way for us to find the roast batch and the delivery record.